🧾 Terms & Conditions – Hawkin Shoes
1. Introduction
Welcome to Hawkin Shoes.
By accessing or placing an order through our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our site or purchasing any product.
2. Handmade & Custom Orders
All our footwear is handcrafted to order.
Variations in color, texture, and stitching may occur due to the natural characteristics of leather and the handmade process.
Once a custom or made-to-measure order is placed, it cannot be canceled or refunded, as each item is made specifically for you.
If any adjustments are required, we will assist to ensure fit and satisfaction.
3. Product Information
We make every effort to display accurate product images, colors, and descriptions.
Slight variations in tone or finish may appear depending on screen settings or leather batch.
All prices are listed in your selected currency and are subject to change without prior notice.
4. Payments
We accept payments through Shopify’s secure checkout system, including credit/debit cards and PayPal (where applicable).
Orders are confirmed only after full payment has been received.
5. Shipping & Delivery
All products are shipped directly from our workshop.
Standard delivery time for handmade items:
Custom shoes: 3–5 weeks production + shipping time.
Ready-made shoes: 5–10 business days (if in stock).
International deliveries may be subject to customs duties or import taxes, which are the responsibility of the buyer.
6. Returns & Exchanges
We accept returns or exchanges for standard-size, unworn products within 7 days of delivery.
Custom or made-to-measure products are non-returnable unless there is a clear manufacturing defect.
In case of a defect, please contact us within 48 hours of receiving your item with photos for review.
7. Cancellations
Orders may be canceled within 24 hours of placement only if production has not begun.
After that period, cancellations are not possible for custom or handmade items.
8. Intellectual Property
All website content — including images, product designs, text, and logos — is the property of Hawkin Shoes and may not be copied, reproduced, or used without prior written permission.